Website Privacy Policy

Effective Date: April 26, 2026

Welcome to the MMR Homecare website. This policy explains how we handle information specifically related to your use of this website.

Note: This policy applies solely to our website operations. Our internal organizational privacy practices for employees and service users are managed under a separate internal Data Protection Policy.

1. Our Commitment to GDPR

We are committed to processing data in accordance with the General Data Protection Regulation (GDPR). We act as the "Data Controller" for any personal information you submit through this website. We process your data only when we have a legal basis to do so, such as your explicit consent or our legitimate interest in responding to your inquiries.

2. Information We Collect

We do not collect any personal data automatically (we do not use cookies). However, we provide links to Microsoft Forms for specific purposes:

  • Recruitment: To process your interest in joining our team.
  • Complaints & Compliments: To improve our services and address concerns.
  • Enquiries: To answer questions about our homecare services.

When you click these links, you will be directed to a Microsoft-hosted environment where you may be asked to provide details such as your name, email address, phone number, and professional history.

3. How We Use Your Information

The information you provide via our Microsoft Forms is used strictly for the purpose stated:

  • To evaluate job applications.
  • To investigate and resolve complaints.
  • To document and share positive feedback with our staff.
  • To respond to service enquiries.

4. Data Storage and Security

Data submitted through Microsoft Forms is stored securely within our Microsoft 365 tenant. We implement robust technical and organizational measures to ensure your data is protected against unauthorized access, loss, or misuse.

5. Third-Party Services (Microsoft)

By using the forms on our site, you acknowledge that your data is processed via Microsoft’s infrastructure. Microsoft complies with international data transfer frameworks and GDPR requirements regarding the processing of data on our behalf.

6. Your Rights Under GDPR

Under GDPR, you have the following rights regarding your personal data:

  • Access: The right to request a copy of the data we hold about you.
  • Rectification: The right to ask us to correct inaccurate information.
  • Erasure: The right to request that we delete your data (the "right to be forgotten").
  • Restriction: The right to ask us to limit how we use your data.
  • Withdrawal of Consent: Where you have given consent (e.g., submitting a form), you may withdraw it at any time.